WhatsApp requesting that I download the official WhatsApp to continue registration even while I am using it

English (Inglés) Community Support
1

Two of my WhatsApp accounts fail to register. I get the error that I should download the official WhatsApp to continue, which I am already using. Attached is a link to the screen recording of the error I am facing.

  • I have downloaded WhatsApp from the official website
  • I have restarted my phone.
  • I have cleared the cache and deleted any other WhatsApp.
  • I’ve never used a modified WhatsApp
  • Please help me urgently.
  • Accounts:
2

Hey Kelvin, this one’s actually on Meta’s side, not Jelou. Best to email Meta support directly, they usually respond within 24h!

3

Do you have any idea how I can contact Meta directly? I’ve sent an email requesting help using the WhatsApp application, but a bot responds, giving troubleshooting options that don’t work.

5

If the automated troubleshooting isn’t fixing it, try emailing WhatsApp support directly at support@support.whatsapp.com and ask for a human to review your case.